Careers

Company Description

From 1946, people of the House of Parfums Christian Dior in France and around the world embody the spirit of excellence, creativity, and the unique savoir-faire of its creator, the couturier-perfumer Christian Dior. Revolutionizing the codes of French elegance and luxury with its perfumes, combining tradition and daring innovation in makeup and skincare, we reinvent every day the Dior style and affirm beauty and joy in its entirety.Parfums Christian Dior invites you today to join its North America teams.Parfums Christian Dior is part of the LVMH Group.

Job Description

As the Parfums Christian Dior Boutique Manager, you are the ultimate leader and brand ambassador of your boutique and represent Parfums Christian Dior in the market. You are responsible for the management of the Boutique, your team and creating a positive and motivating environment. Your mission is to develop and lead your team to maximize store performance (sales and client management) while ensuring exceptional level of client service. Your passion and embodiment of the brand (values) will enable you to contribute to the wider development of the business and ensure that you continually develop personally and professionally.

MAIN RESPONSIBILITIES

BUSINESS STRATEGY:

• Achieve retail sales targets and contribute to store and services KPIs on a monthly basis​
• Display an exceptional example of the Dior client experience. Sell Dior products by meeting our clients’ needs and provide memorable experiences through the highest standard of service. Follow the D.I.O.R. and Dior Signature methods at all times​
• Educate customers on the Dior brand and on Dior products. Share Dior Storytelling within every client interaction. ​
• Play an active role on the sales floor to lead the team by example and ensure a welcoming environment in the boutique​
• Report on a weekly basis store performance to leadership as required​
• Build and execute monthly/quarterly strategies to support business and client development objectives​
• Gather & report market and competition trends and identify opportunities for commercial development ​
• Host leadership in-store: speak to business KPIs, team, competition, opportunities, etc. in line w/brand strategy​
• Ensure availability and use of omnichannel service offerings – order from store to home, remote client services.

PEOPLE MANAGEMENT:

• Set and track realistic individual KPIs for employees and motivate staff through clear communication, and consistent coaching and feedback ​
• Coach and develop skills and knowledge of all team members using Dior tools and training materials. ​
• Transmit your passion for retail and elevated client experiences. Spread a culture of excellence, client-centricity, and continuous improvement. ​
• Foster a positive working environment and create a culture of psychological safety, feedback, encouraging diversity, mutual respect and teamwork​
• Oversee annual review process for all store employees​
• Assist in recruiting top talent who embody the PCD Mission, Vision, and Values. Play an active role in their onboarding, development and retention​
• In partnership with Retail Operations and HRBP, manage scheduling, time off requests, payroll, commission, overtime, employee relations, disciplinary action procedures, and ensure compliance with company policies and state and federal labor laws
• Ensure compliance to mandatory training programs as required
• Recruit diverse and skilled talent who complement boutique and team ambition

CLIENT EXPERIENCE:

• Ensure exceptional client and service centric mind-set in the team ​
• Ensure team are aware and supporting all client development and client experience strategies, goals, and standards. ​
• Animate actively the implementation and success of Dior launch plan and animations​
• Effectively manage internal and external communication to ensure successful events in store and/or remotely​
• Proactively propose and execute in-store and remote actions to drive traffic to the store, to recruit new customers and to develop customer loyalty, guaranteeing excellent service​
• Master and leverage client data to retain, recruit and grow client loyalty (CRM)​
• Meet annual “voice of client” standards as defined by corporate (NPS, Client Experience Assessment + Dior service signature) ​
• Organize, set up and host events (e.g. beauty classes), partnering with corporate events team on planning and execution, ensuring to meet Dior client experience standards

OPERATIONS:

• Effectively organize and manage timetables and floor coverage according to team and boutique activity​
• Ensure smooth daily operational processes in boutique – opening, trade and closing
• Handle cash management in accordance to guidelines
• Optimize stock levels and sell through by analyzing your sales and communicating with back office​
• Execute inventory management processes and loss prevention initiatives
• Ensure respect of all procedures towards sales, till, cash and stock management and report any issue to direct manager​
• Champion the rollout of new systems, tools, policies and procedures within boutique while providing feedback on what’s working or not​
• Ensure visual merchandising guidelines are applied to the highest standards​
• Ensure health and safety of teams and procedures are managed and in line with guidelines ​
• Uphold and adhere to all boutique and LVMH/Dior policies and procedures​
• Coordinate with retail team to ensure POS maintenance and logistics​
• Support on IT needs and issues
• Manage controllable expenses
• Facilitate product price updates by managing communications and ensure system
• Frequently handle, lift, and move merchandise safely

Qualifications

• 3 years + as a Business or Boutique Manager directly managing a team of 5 to 10 people minimum, preferably in the luxury retail environment or fragrance brand​
• Proven track record in achieving retail results (sales and profitability)​
• Proven record of working within a luxury retail environment​
• Experience executing well planned and successful prestigious brand events (would be a plus)
• Excellent selling and customer service skills
• Strong beauty knowledge and rich vocabulary regarding beauty universe, trends and competitive landscape​
• Exceptional ability to connect with clients and nurture long term client relationships​
• People management experience (able to lead, manage, motivate, coach and develop people)​
• Excellent writing, communication and interpersonal skills, fluent in “local language”.​
• Digital savvy; experience/comfortable with operational POS systems​
• Proficient in Microsoft Office, Word, Excel. Outlook, HRIS systems, Power Point, Client tracking systems and Point of Sales (POS).
• Able to work on weekends, holidays, and evenings
• Spanish or Mandarin speaking skills highly preferred

Additional Information

This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.All your information will be kept confidential according to EEO guidelines.LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published range of $90,000-$110,000.

Company Description

From 1946, people of the House of Parfums Christian Dior in France and around the world embody the spirit of excellence, creativity, and the unique savoir-faire of its creator, the couturier-perfumer Christian Dior. Revolutionizing the codes of French elegance and luxury with its perfumes, combining tradition and daring innovation in makeup and skincare, we reinvent every day the Dior style and affirm beauty and joy in its entirety.

Parfums Christian Dior invites you today to join its North America teams.

Parfums Christian Dior is part of the LVMH Group.

Job Description

The Assistant Boutique Manager acts as a Dior Ambassador and assists the Boutique Manager with passion and exemplarity promoting the Dior Values and Uniqueness. They are a key partner of the Boutique Manager and helps them drive and maximize the store performance with the highest standard of service to achieve Boutique goals. They are responsible for the respect of the Brand image and represents the brand values towards the customers and one’s colleagues. They embody the brand and contributes to the wider development of the business.

MAIN RESPONSIBILITIES

PEOPLE MANAGEMENT:

• Under Boutique Manager’s leadership, daily contribute to manage the team and ensure a good level of team spirit and energy
• Assist in setting realistic individual KPIs for the team
• Assist in coaching and developing skills and knowledge of all team members using Dior tools and training materials
• Set an example on all boutique activities and rules
• Assist Boutique Manager by making recommendations towards the recruitment and development of team members (develop the skills and knowledge of all team members, one-on-one coaching) and identify team members training needs

BUSINESS STRATEGY:

• Strong partner of Boutique Manager in driving and monitoring business performance, and managing commercial activity on a daily basis with the help of performance indicators (KPIs)
• Assist in assigning and monitoring sales targets of team members
• Actively support Boutique Manager in the implementation and success of Dior launch plan and animations that galvanize the store
• Optimize stock levels and sell through
• Assume oversight of the boutique in the Boutique manager’s absence

CLIENT EXPERIENCE:

• Sell Dior products by meeting our clients’ needs and providing a memorable experience through high standard of service to clients throughout the whole sale following the brand D.I.O.R. method
• Achieve retail sales targets and contribute to boutique and services KPIs on a monthly basis
• Educate customers on the Dior brand and on Dior products

CLIENT MANAGEMENT:

• Contribute to spreading a client and service centric mind-set in the team
• Propose and execute in-store and remote actions to drive traffic to the store, to recruit new customers and to develop customer loyalty, guaranteeing excellent service
• Co-manage and lead team effort in clienteling and CRM activities, including effective usage of the tools

OPERATIONS MANAGEMENT & REPORTING:

• Assist in organizing and managing timetables according to team and boutique activity​
• Actively support Boutique Manager in the day-to-day management and administration of the boutique ​
• Assist Boutique Manager in opening and closing of the Boutique​
• Co-own the following responsibilities with Boutique Manager:​
• Ensure respect of all procedures towards sales, till, cash and stock management​
• Effectively manage stock (quantities and merchandising guidelines) and ensures inventory accuracy​
• Ensure operational compliance across the boutique (iPos, cashing procedures…)​
• Ensure health and safety of teams are managed and in line with guidelines ​
• Ensure visual merchandising guidelines are applied to the highest standards
• Ensure smooth daily operational processes – opening, trade and closing
• Handle cash management in accordance to guidelines
• Frequently handle, lift, and move merchandise safely

Qualifications

• 3+ years of retail experience required, preferably with at least 1 year of management, preferably in the luxury retail environment
• Proven track record in achieving retail results (sales and profitability)
• Proven record of working within a luxury retail environment
• Experience of contributing and executing well planned and successful prestigious brand events (would be a plus)
• Digital savvy; experience/comfortable with operational POS systems
• Proficient in Microsoft Office, Word, Excel. Outlook, HRIS systems, Power Point, Client tracking systems and Point of Sales (POS)
• Able to work on weekends, holidays, and evenings
• Spanish or Mandarin speaking skills highly preferred

Additional Information

This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

All your information will be kept confidential according to EEO guidelines.

LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.

While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published range of $70,000-$85,000.

Company Description

From 1946, people of the House of Parfums Christian Dior in France and around the world embody the spirit of excellence, creativity, and the unique savoir-faire of its creator, the couturier-perfumer Christian Dior. Revolutionizing the codes of French elegance and luxury with its perfumes, combining tradition and daring innovation in makeup and skincare, we reinvent every day the Dior style and affirm beauty and joy in its entirety.

Parfums Christian Dior is part of the LVMH Group.

Job Description

The Boutique Key Holder is the Dior Ambassador and promotes with passion the Dior Maison and Values. As a member of the Dior team, the Key Holder responsible for opening and closing a store, managing daily operations in the absence of management, including tasks like customer service, cash handling, inventory checks, ensuring store cleanliness, security checks, and supervising other staff during opening and closing procedures, essentially acting as a supervisory role when the manager is not present; requiring strong organizational and leadership skills while adhering to company policies and procedures.

MAIN RESPONSIBILITIES

BOUTIQUE OPERATIONS:

• Opening procedures including arriving at store before operating hours to deactivate security systems and preparing store for the day
• End of day closing responsibilities such as counting cash, completing sales reports and activating security systems
• Acting as team supervisor when management is absent from the store
• Train new employees, delegate task to Beauty Consultants, monitor staff performance and assist with any staff queries throughout the shift
• Ensure the boutique remains clean and organized, including tidying Visual Merchandising displays and addressing any maintenance issues
• Attend all offsite Seasonal Schools and Dior training programs.
• Demonstrate immaculate personal grooming standards in accordance with the Dior grooming guidelines, inclusive of wearing the Dior uniform.
• Frequently handle, lift, and move merchandise safely

SELLING DIOR:

• Conduct in store and/or remote selling activities, acting as a personal shopper
• Sell Dior products by meeting our clients’ needs and providing a memorable experience through high standard of service to clients throughout the whole sales process, following the brand D.I.O.R. method:
• Display the ultimate in Dior hospitality. Initiate contact with customers and welcome them both on counter and through traffic-stopping
• Connect with authenticity. Identify and understand clients needs through the art of conversation
• Propose and demonstrate personalized product offers including makeup, fragrance and skincare. Offer the right service and conduct it perfectly. Propose complementary products within category and cross category. Offer a global fashion beauty approach
• Communicate passionately, always share Dior storytelling and educate clients on the brand and products
• Achieve retail sales targets (in store and remote) and contribute to boutique KPIs on a weekly & monthly basis. Responsible to stay on top of one’s own business and how they are tracking vs. goals daily.
• Master Brand, Category and Competition Knowledge

CLIENT EXPERIENCE & MANAGEMENT:

• Develop enduring relationships with existing clients in store and remotely
• Engage new clients to the brand, through genuine interactions
• Learn and leverage Dior content and tools (Dior Connect & iPos) to register client data, drive traffic, develop client loyalty and take actions
• Achieve defined goals within all CRM activities, client recruitment, development, outreach and sales
• Grow customer relationships through clienteling, offering omnichannel services, targeted sampling, personalized services

Qualifications

• 1 year of Key Holder experience in a retail environment
• 1-2 years of retail experience required, preferably in the luxury retail environment
• Proven track record in achieving retail results (sales and profitability)
• Experience in selling makeup, fragrance and skincare. Preferably in a luxury environment
• Digital savvy; experience/comfortable with operational POS systems
• Proficient in Microsoft Office, Word, Excel. Outlook, HRIS systems, Power Point, Client tracking systems and Point of Sales (POS)
• Must be able to work on weekends, holidays and evenings
• Spanish or Mandarin speaking skills highly preferred

Additional Information

This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

All your information will be kept confidential according to EEO guidelines.

LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.

While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published range of $30-$33/hour.

Company Description

From 1946, people of the House of Parfums Christian Dior in France and around the world embody the spirit of excellence, creativity, and the unique savoir-faire of its creator, the couturier-perfumer Christian Dior. Revolutionizing the codes of French elegance and luxury with its perfumes, combining tradition and daring innovation in makeup and skincare, we reinvent every day the Dior style and affirm beauty and joy in its entirety.

Parfums Christian Dior invites you today to join its North America teams.

Parfums Christian Dior is part of the LVMH Group.

Job Description

In a dynamic and fast paced environment, the Boutique Operations Associate is a critical component of the business, contributing to keep our stores beautiful and running smoothly and fueling the success of our front of house team. They are a key contributor to ensure the best efficient & optimized working conditions for our retail team and the best experience for our clients. They will also contribute to the POS retail performance.

MAIN RESPONSIBILITIES

STOCK MANAGEMENT:

• Assist the boutique manager with stock management tasks for saleable products (inventories preparation, rotating inventories, out-of-stock monitoring, CRM follow-up). Optimize the frequency of delivery in function of the spaces available front and back of house
• Assist the boutique manager for flows and stock levels in constant exchange with the supply chain, alert according to tourist seasonality and trade plan
• Responsible for flows of non-saleable products (testers, samples, GWP) and Art Of Gifting. Be a driving force behind proposals for store requirements and anticipate future requirements in line with event plans or key commercial periods
• Create and exchange reports with supply chain to determine stock thresholds by axis and space, identify top-movers, slow-movers and store requirements. Alert on stock levels, out-of-stocks and discrepancies, with action plans to improve the situation and secure sales
• Support boutique manager and facilitate business controls (i.e. internal audit, policies and procedures, cycle counts, support annual store physical inventory, off cycle counts, others)
  Achieve a healthy shrinkage and accuracy rate

VISUAL MERCHANDISING:

• In charge of Visual Merchandising: order POSM and testers, manage the boxes reception and unpacking, setting displays and report excellence of execution with pictures to management and HQ Visual Merchandising team for each launch of product in all axis
• In charge of Visual Merchandising for High Profile Placements, beauty classes and in-store events
• Communicate missing or damaged pieces to managers and supply chain and follow up
• Play an active role in maintaining an esthetically pristine and hygienic boutique environment

STORE MANAGEMENT:

• Responsible for Back of House organization and optimization: Sort, set in order, shine, standardize, sustain the back of house for the team efficiency and best working conditions.
• Manage deliveries and dispatch stock on the different spaces of the store
• In charge of POS maintenance reports to NY headquarters and follow up with store design teams
• In charge of digital tools maintenance (e.g. wifi, cash register, consultation tools), report to NY headquarters and follow up with IT teams
• Manage all in-house and/or third-party cleaning teams and ensure they meet agreed standards by providing feedback, coaching and escalating issues as required
• Manage the operations extra staff provider to ensure presence of temporary staff for operations (e.g. Art Of Gifting preparation during key commercial period) and ensure the temporary staff meet agreed standards by providing feedback, coaching and escalating issues as required
• Responsible to order hygiene and administration tools
• Assist the boutique manager in organizing the permission application for event suppliers with retailer or mall
• Assist the boutique manager in shift planning integration and management
• Lead in coordinating deliveries to boutique location with manpower, storage and business need in mind

GENERAL DUTIES:

• When not included in standard operations procedure, works with relevant stakeholders with an understanding of situation and make decisions with brand and client in mind
• Play an active role in maintaining an esthetically pristine and hygienic boutique environment.
• Follow Parfum Christian Dior’s policies and procedures
• Lead retail team with operational excellence by ensuring all procedures are aligned – sales, transfers, stock adjustments, after-sales services, omnichannel services, other policies.
• Be fully integrated to the store team (participate in the morning brief) and contribute to achieving the overall objectives of the store
• Develop the highest Brand and product knowledge. Attend all offsite Seasonal Schools and Dior training programs.
• Demonstrate immaculate personal grooming standards in accordance with the Dior grooming guidelines, inclusive of wearing the Dior uniform.

Qualifications

• Minimum three years’ experience in stock management
• Mandatory experience in retail or administration, ideally in luxury
• Digital savvy; experience/comfortable with operational POS systems
• Proficient in Microsoft Office, Word, Excel. Outlook, HRIS systems, Power Point, Client tracking systems and Point of Sales (POS)
• Able to work on weekends, holidays, and evenings
• Spanish or Mandarin speaking skills highly preferred

Additional Information

This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

All your information will be kept confidential according to EEO guidelines.

LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.

While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published range of $30-$35/hour.

Company Description

From 1946, people of the House of Parfums Christian Dior in France and around the world embody the spirit of excellence, creativity, and the unique savoir-faire of its creator, the couturier-perfumer Christian Dior. Revolutionizing the codes of French elegance and luxury with its perfumes, combining tradition and daring innovation in makeup and skincare, we reinvent every day the Dior style and affirm beauty and joy in its entirety.

Parfums Christian Dior invites you today to join its North America teams.

Parfums Christian Dior is part of the LVMH Group.

Job Description

The Boutique Fragrance Specialist is a Dior Ambassador and promotes the Maison’s passion and values. As a member of the Parfums Christian Dior team, they will demonstrate a elevated approach to customer service and fragrance knowledge. They are to achieve defined sales targets while promoting the brand image and providing high standards of service to our clients, with a focus on fragrance.

MAIN RESPONSIBILITIES

SELLING DIOR:

• Conduct in store and/or remote selling activities, acting as a personal shopper
• Sell Dior products by meeting our clients’ needs and providing a memorable experience through high standard of service to clients throughout the whole sales process, following the brand D.I.O.R. method:
  • Display the ultimate in Dior hospitality. Initiate contact with customers and welcome them both on counter and through traffic-stopping
  • Connect with authenticity. Identify and understand clients needs through the art of conversation.
  • Propose and demonstrate personalized product offers including makeup, fragrance and skincare. Offer the right service and conduct it perfectly. Propose complementary products within category and cross category. Offer a global fashion beauty approach.
• Communicate passionately, always share Dior storytelling and educate clients on the brand and products
• Achieve retail sales targets (in store and remote) and contribute to boutique KPIs on a weekly & monthly basis. Responsible to stay on top of one’s own business and how they are tracking vs. goals daily.
• Master Brand, Category and Competition Knowledge

CLIENT EXPERIENCE & MANAGEMENT:

• Develop enduring relationships with existing clients in store and remotely
• Engage new clients to the brand, through genuine interactions
• Learn and leverage Dior content and tools (Dior Connect & Ipos) to register client data, drive traffic, develop client loyalty and take actions
• Achieve defined goals within all CRM activities, client recruitment, development, outreach and sales

BOUTIQUE OPERATIONS:

• Play an active role in maintaining an esthetically pristine and hygienic boutique environment
• Understand and support merchandising guidelines and inventory management.
• Operate cash registers and assist closing daily revenues
• Perform all assigned operational and administrative tasks
• Maintain and contribute to a positive work environment
• Attend all offsite Seasonal Schools and Dior training programs.
• Demonstrate immaculate personal grooming standards in accordance with the Dior grooming guidelines, inclusive of wearing the Dior uniform

FRAGRANCE CONTRIBUTIONS:

• Lead team as the fragrance product knowledge expert in-store
• Provide memorable fragrance experience and advice to clients as well as personalized consultations in-store
• Contribute to the success and elevations of fragrance events
• Share knowledge on fragrance consultations and selling skills to elevate the teams fragrance skills

Qualifications

• 1 year of fragrance selling experience required, preferably in the luxury retail environment
• 1-2 years of retail experience required, preferably in the luxury retail environment
• Proven track record in achieving retail results (sales and profitability)
• Experience in selling makeup, fragrance and skincare. Preferably in a luxury environment
• Digital savvy; experience/comfortable with operational POS systems
• Proficient in Microsoft Office, Word, Excel. Outlook, HRIS systems, Power Point, Client tracking systems and Point of Sales (POS)
• Able to work on weekends, holidays, and evenings
• Spanish or Mandarin speaking skills highly preferred

Additional Information

This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

All your information will be kept confidential according to EEO guidelines.

LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.

While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published range of $27-$30/hour.

Company Description

From 1946, people of the House of Parfums Christian Dior in France and around the world embody the spirit of excellence, creativity, and the unique savoir-faire of its creator, the couturier-perfumer Christian Dior. Revolutionizing the codes of French elegance and luxury with its perfumes, combining tradition and daring innovation in makeup and skincare, we reinvent every day the Dior style and affirm beauty and joy in its entirety.

Parfums Christian Dior invites you today to join its North America teams.

Parfums Christian Dior is part of the LVMH Group.

Job Description

The Boutique Beauty Consultant is the Dior Ambassador and promotes with passion the Dior Maison and Values. As a member of the Dior team, the Beauty Consultant always demonstrates the highest level of Dior hospitality. They provide unforgettable client experiences and exceptional service. Achieving defined sales and client development targets while promoting brand image and desirability.

MAIN RESPONSIBILITIES

SELLING DIOR:

• Conduct in store and/or remote selling activities, acting as a personal shopper
• Sell Dior products by meeting our clients’ needs and providing a memorable experience through high standard of service to clients throughout the whole sales process, following the brand D.I.O.R. method:
  • Display the ultimate in Dior hospitality. Initiate contact with customers and welcome them both on counter and through traffic-stopping
  • Connect with authenticity. Identify and understand clients needs through the art of conversation
  • Propose and demonstrate personalized product offers including makeup, fragrance and skincare. Offer the right service and conduct it perfectly. Propose complementary products within category and cross category. Offer a global fashion beauty approach
• Communicate passionately, always share Dior storytelling and educate clients on the brand and products
• Achieve retail sales targets (in store and remote) and contribute to boutique KPIs on a weekly & monthly basis. Responsible to stay on top of one’s own business and how they are tracking vs. goals daily.
• Master Brand, Category and Competition Knowledge

CLIENT EXPERIENCE & MANAGEMENT:

• Develop enduring relationships with existing clients in store and remotely
• Engage new clients to the brand, through genuine interactions
• Learn and leverage Dior content and tools (Dior Connect & iPos) to register client data, drive traffic, develop client loyalty and take actions
• Achieve defined goals within all CRM activities, client recruitment, development, outreach and sales
• Grow customer relationships through clienteling, offering omnichannel services, targeted sampling, personalized services

BOUTIQUE OPERATIONS:

• Play an active role in maintaining an esthetically pristine and hygienic boutique environment.
• Understand and support merchandising guidelines and inventory management.
• Operate cash registers and assist closing daily revenues.
• Perform all assigned operational and administrative tasks
• Maintain and contribute to a positive work environment
• Attend all offsite Seasonal Schools and Dior training programs.
• Demonstrate immaculate personal grooming standards in accordance with the Dior grooming guidelines, inclusive of wearing the Dior uniform.
• Frequently handle, lift, and move merchandise safely

Qualifications

• 1-2 years of retail experience required, preferably in the luxury retail environment
• Proven track record in achieving retail results (sales and profitability)
• Experience in selling makeup, fragrance and skincare. Preferably in a luxury environment
• Digital savvy; experience/comfortable with operational POS systems
• Proficient in Microsoft Office, Word, Excel. Outlook, HRIS systems, Power Point, Client tracking systems and Point of Sales (POS)
• Able to work on weekends, holidays, and evenings
• Spanish or Mandarin speaking skills highly preferred

Additional Information

This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

All your information will be kept confidential according to EEO guidelines.

LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.

While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published range of $27-$30/hour.

Company Description

From 1946, people of the House of Parfums Christian Dior in France and around the world embody the spirit of excellence, creativity, and the unique savoir-faire of its creator, the couturier-perfumer Christian Dior. Revolutionizing the codes of French elegance and luxury with its perfumes, combining tradition and daring innovation in makeup and skincare, we reinvent every day the Dior style and affirm beauty and joy in its entirety.

Parfums Christian Dior invites you today to join its North America teams.

Parfums Christian Dior is part of the LVMH Group.

Job Description

The Boutique Beauty Consultant is the Dior Ambassador and promotes with passion the Dior Maison and Values. As a member of the Dior team, the Beauty Consultant always demonstrates the highest level of Dior hospitality. They provide unforgettable client experiences and exceptional service. Achieving defined sales and client development targets while promoting brand image and desirability.

MAIN RESPONSIBILITIES

SELLING DIOR:

• Conduct in store and/or remote selling activities, acting as a personal shopper
• Sell Dior products by meeting our clients’ needs and providing a memorable experience through high standard of service to clients throughout the whole sales process, following the brand D.I.O.R. method:
  • Display the ultimate in Dior hospitality. Initiate contact with customers and welcome them both on counter and through traffic-stopping
  • Connect with authenticity. Identify and understand clients needs through the art of conversation
  • Propose and demonstrate personalized product offers including makeup, fragrance and skincare. Offer the right service and conduct it perfectly. Propose complementary products within category and cross category. Offer a global fashion beauty approach
    Communicate passionately, always share Dior storytelling and educate clients on the brand and products
• Achieve retail sales targets (in store and remote) and contribute to boutique KPIs on a weekly & monthly basis. Responsible to stay on top of one’s own business and how they are tracking vs. goals daily.
• Master Brand, Category and Competition Knowledge

CLIENT EXPERIENCE & MANAGEMENT:

• Develop enduring relationships with existing clients in store and remotely
• Engage new clients to the brand, through genuine interactions
• Learn and leverage Dior content and tools (Dior Connect & iPos) to register client data, drive traffic, develop client loyalty and take actions
• Achieve defined goals within all CRM activities, client recruitment, development, outreach and sales
• Grow customer relationships through clienteling, offering omnichannel services, targeted sampling, personalized services

BOUTIQUE OPERATIONS:

• Play an active role in maintaining an esthetically pristine and hygienic boutique environment.
• Understand and support merchandising guidelines and inventory management.
• Operate cash registers and assist closing daily revenues.
• Perform all assigned operational and administrative tasks
• Maintain and contribute to a positive work environment
• Attend all offsite Seasonal Schools and Dior training programs.
• Demonstrate immaculate personal grooming standards in accordance with the Dior grooming guidelines, inclusive of wearing the Dior uniform.
• Frequently handle, lift, and move merchandise safely

Qualifications

• 1-2 years of retail experience required, preferably in the luxury retail environment
• Proven track record in achieving retail results (sales and profitability)
• Experience in selling makeup, fragrance and skincare. Preferably in a luxury environment
• Digital savvy; experience/comfortable with operational POS systems
• Proficient in Microsoft Office, Word, Excel. Outlook, HRIS systems, Power Point, Client tracking systems and Point of Sales (POS)
• Able to work on weekends, holidays, and evenings
• Spanish or Mandarin speaking skills highly preferred

Additional Information

This job description is intended to cover the core accountabilities of the position and is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

All your information will be kept confidential according to EEO guidelines.

LVMH Inc. uses the published salary range as a guideline to provide our employees with market competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure.

While the published salary range is a good faith reflection of the targeted salary level for the position, LVMH Inc. reserves the right to pay outside of the published range of $27-$30/hour.

Job Type: Full-Time / Part-Time

Are you passionate about fashion, sustainability, and building meaningful customer connections? Do you love boho-inspired styles and want to be part of a brand that celebrates artisanal craftsmanship from around the world? Ben & Giules is looking for a dynamic Sales Lead to help drive sales and create a welcoming experience in our store!

What You’ll Do:

• Lead by example in delivering exceptional customer service
• Drive sales performance to meet and exceed goals
• Support the daily operations of the store, including opening and closing procedures
• Assist in visual merchandising to keep our store looking beautiful and inviting
• Foster a positive, team-oriented atmosphere
• Educate customers about the sustainability and craftsmanship behind our products

What We’re Looking For:

• Retail experience (1-2 years preferred)
• A passion for boho fashion, handmade products, and sustainable living
• Strong leadership skills and a team-player mindset
• Excellent communication and interpersonal skills
• Ability to work flexible hours, including weekends and holidays

What We Offer:

• Competitive pay and performance-based incentives
• A supportive, community-driven work environment
• Employee discounts on our beautiful, handcrafted products
• Opportunities to grow within the company

About Ben & Giules

At Ben & Giules, we celebrate the art of handcrafted clothing and home décor, inspired by the breezy, bohemian vibes of Bali, Tulum, and Ibiza. We are passionate about sustainable living and empowering local artisans and communities through our collections. By joining our team, you’ll be part of a movement that values craftsmanship, culture, and mindful shopping.

Ready to Apply?

Send your resume and a brief cover letter to benandgiules@gmail.com or drop by our store to introduce yourself! We’d love to meet you.

About Porsche Design

In 1963, Professor Ferdinand Alexander Porsche created one of the most iconic design objects in contemporary history: the Porsche 911. Following his vision to take the principles and myth of Porsche beyond the automotive world, he created the exclusive lifestyle brand Porsche Design in 1972. His philosophy and design language can still be seen in all Porsche Design products today. Our products stand for extraordinary precision and perfection, boasts a high level of technological innovation, and seamlessly combine intelligent functionality and puristic design. Designed by Studio F. A. Porsche in Austria, our collections include timepieces, eyewear, luggage, sportswear, electronics, and other high-end accessories.

POSITION OBJECTIVE:

 The Sales Consultant is responsible for creating a superior customer experience and ensuring every customer interaction is positive and professional by providing expert product knowledge of the brand to generate sales.  *Apply in Person*

PRIMARY RESPONSIBILITIES / CHARACTERISTIC DUTIES:

• Build long-term recurring relationships with your customer base through your sales technique, product knowledge, and suggestive selling.
• Achieve and exceed sales goals that are consistent with Porsche Design Store sales objectives.
• Achieve and exceed KPI (Key Performance Indicators) such as sales per hour, units per transaction, basket value.
• Stay current with new product developments and market trends.
• Develop problem-solving techniques to handle customer issues.
• Maintain professional relationships with customers and colleagues.
• Assist in loss prevention through awareness and close attention to detail.
• Ability to merchandise using Porsche Design standards and Directives.
• Follow all company and employee policies.
• Complete Daily Assignments (i.e. maintain a presentable sales floor and stock room in accordance to Porsche Design standards, clean and organized store, etc.).
• Assist with receiving, checking in and putting away or displaying merchandise shipments.
• Follow and complete Management Directives as well as other duties assigned.
• Adhere to assigned schedule.
• All associates are expected to work cohesively as a team and put the client’s needs first in keeping with the company’s best interest.
• Accurate use of the POS system (ring up sales, returns and exchanges and capture and enter customer data).
• Be proficient in Clienteling (maintain client book, build prospects, thank you cards and follow-up).
• Prepare and participate in physical inventory and cycle counts.
• Use of security measures (alarms, locks, safe, etc.) effectively.
• Use of proper safety measures (lifting, use of ladders, cleanliness, etc.)
• Other duties and/or responsibilities as required or assigned.

MINIMUM QUALIFICATIONS (Education, formal training, experience, specialized knowledge, and special skills): 

• High School diploma required.  College degree or equivalent a plus.
• Committed to excellence – quality driven.
• Customer Service and Sales oriented.
• Minimum of 2 years experience in a high-end luxury retail sales environment, preferred.
• Proficient written and verbal communication skills.
• Computer skills
• Luxury Timepiece Sales, a plus
• Ability to navigate a POS system.
• Positive and productive work relationships

PHYSICAL DEMANDS:

• Extensive standing and walking on concrete surfaces.
• Bending and stooping.
• Overhead reaching.
• Climbing a ladder.
• Lifting or pushing up to 35 lbs.
• When necessary, overtime may be required. As much advance notice as possible will be provided.
• Ability to work under pressure. 

HIERARCHICAL STRUCTURE:

• Reports to Store Management.